Many people have positive experiences, while some have bad ones, and one FSM's member thread shows he had a horrifying one.
But over all people seem to have a good deals with them. And as for never getting a response ... well, that seems to be a common complaint and Mark Banning -- whom designs a lot of the CDs art work (MarkBanning.com) -- and deals with ordering too, it seems, replies on hte board, but someone pointed out: if they have the time to read the board and respond, why can't they answer the phone?
Good point.
I only dealt with them once or twice myself. One time winning a copy of Varese's "Predator" off eBay, but then getting told it was already sold -- after I sent my money. They sent my money back and a two CDs (Giacchino's "Secret Weapons Over Normandy" and another one which I don't recall the name of, and of course apologized.
I would have prefered they kept my money and the CDs and just sent me a copy when they get another one, but what can I do?
The other time went smoothly.
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