Hi Intrada/Doug,
I'm a longtime Intrada customer, own many Intrada releases, and buy most of my Intrada CDs via Amazon Marketplace direct from Intrada's storefront. I usually buy new CDs, and have had few surprises over the years. One of the more memorable was with another label's 3-CD set (I won't name the label or the title) where one of the discs was missing from a new set, and by the time I opened it the set was out of print (I've since made it a habit to immediately open multi-CD sets upon receiving them!). I contacted the label and luckily they were able to replace the whole set for me. What I'm about to describe, however, is a first for me in over 20 years of collecting film scores on CD....
On June 6, I purchased Elmer Bernstein: The Ava Collection on Amazon Marketplace from Intrada's storefront along with several other Intrada CDs. Yesterday, June 10, I received them.
I immediately noticed that, while the set was shrink-wrapped with an Amazon Marketplace "New" sticker covering the back bar code, the side that opens (to the right of the front cover) had packing tape applied along its edge, which left a residue behind when I peeled it off (circled in red below).
Then, to my horrified astonishment, upon opening the set I discovered someone had swapped the original three CDs for three CD-Rs from, yes, Circuit City!! (Smilies illustrating my progressive emotional state upon discovery:

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But the final coup de grâce was the replacement of the booklet with three rectangular cutouts from a saltines box!!
The mind boggles as to why someone would do this...and with such a beautifully produced set of music to boot! I mean, they left the front and back cover intact—what's the point of stealing the contents? I don't get it. It can't be piracy, or else they would've just copied the discs and put them back; but the discs and booklet were stolen and replaced.
Assuming the contents were swapped after the set left Intrada, I see one of two possibilities: either a customer purchased the set, swapped the contents, (clumsily) re-shrink-wrapped it, and sent it back to Amazon as still new/factory sealed; or, a disgruntled Amazon warehouse employee committed theft/fraud. The more I think about it, the more my suspicions lie with Amazon's warehouse.
I hope this is an isolated incident. I'd like to continue to buy Intrada's releases through Amazon. I hold Intrada blameless and Amazon as suspect, and will continue to support Intrada. I thought Intrada should know about this in the hope that no one encounters a situation like it again.
I'm returning this set for a refund, and have ordered a replacement set from Intrada's Amazon Marketplace store, which should arrive tomorrow (and hopefully complete and unmolested!).